Billing, Subscription and Refund Terms

Dinebase is offered in tiers, priced per Restaurant. Lite covers the core reservation workflow. Higher tiers add features such as floor plans, live dining-room operations, waitlist, SMS and card/no-show protection. The features included in each tier are shown in the application at the time of purchase and may be developed over time.

You choose whether the Subscription is billed monthly or annually. Annual billing is currently presented with a saving compared with paying monthly (currently 15%). The prices, trial lengths, saving and Usage Charges shown in the application at the time of purchase are the ones that apply, and they may change as described in section 6.

There is no minimum commitment period. The shortest Subscription billing period is one month.

Where a free trial is offered on a paid tier, its length is shown in the application at the time you choose the plan (currently 30 days on Lite and 14 days on Dinebase and Dinebase Pro). Unless cancelled before the trial ends, the subscription continues and the first payment is charged automatically. Only one trial per restaurant.

Reservations created manually by staff are not charged as online reservations. Usage counters are visible in the application.

Yearly plans: if you pay the platform fee yearly, that fee is invoiced once per billing year in advance. Usage fees (online reservation fees and, where applicable, SMS) are invoiced monthly in arrears on a separate recurring charge to the same payment method, because usage cannot be settled a year ahead.

When an online reservation fee becomes final: the fee for an online reservation becomes payable 24 hours before the reserved seating time. Before that point the fee is waived if the guest cancels, or if the restaurant declines a reservation request that was never confirmed. From that point onwards the fee stands regardless of what happens next.

Payment is by card through our payment provider. By subscribing you authorise recurring charges for the platform fee and any usage fees. Card details are handled by the payment provider; we never store full card numbers.

Invoices and receipts are available in the application and sent by email to the billing contact.

If a payment fails, the payment provider retries. The subscription enters a past-due state and you have a 7-day grace period in which the service continues to work normally and reminders are sent.

If the invoice remains unpaid after the grace period, access to the application may be restricted until payment is made. Public booking pages may also be disabled. Statutory interest on overdue amounts and reminder fees under Swedish law may be applied.

We may change prices, including Usage Charges. Existing customers are given at least 2 months' notice by email or in the application before a change takes effect. A change takes effect at the start of a billing period falling after the notice period, so you always have a reasonable opportunity to cancel before the new price applies.

You may cancel at any time in the application. Cancellation stops future renewal; it does not create an immediate refund. Access continues until the end of the period you have already paid for, and the fee is not prorated. If you paid annually, access continues until the end of that annual period. Usage Charges accrued before cancellation are still charged on the final invoice.

As a standard policy we do not give refunds. Amounts already paid, including the remainder of a period after cancellation, are non-refundable. We will of course correct amounts we have charged incorrectly, and mandatory law always applies. Beyond that, Dinebase AB may at its own reasonable discretion make an exception in exceptional circumstances; no refund is promised. Usage Charges for reservations or messages that actually occurred are not refunded.

The service is sold to businesses. The statutory consumer right of withdrawal does not apply.

No-show and late-cancellation fees configured by a restaurant are charged by the restaurant to its own guests, using the restaurant's own connected payment account. Dinebase AB is not a party to that charge and does not decide whether it is applied.

All prices shown in the application, on our website and in these terms include Swedish VAT at 25%. The price you see is the amount you are charged; your invoice states the VAT amount separately. If you are established in another EU country and provide a valid VAT registration number, the reverse charge mechanism may apply — in that case the VAT component is removed and only the net amount is charged. If the applicable VAT rate changes, the VAT-inclusive price may be adjusted so that the net amount stays the same.

Billing questions: support@dinebase.se.